Introduction

Important Information and Who We Are

Welcome to Farmploy Ltd's Privacy Policy.

At Farmploy Ltd ("we", "us", or "our"), we are committed to protecting and respecting your privacy and personal data in compliance with the United Kingdom General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection laws.

This Privacy Policy explains:

How we collect your personal data
How we use and protect your information
Your rights regarding your personal data
How to contact us about privacy matters

This policy applies to:

Customers
Suppliers
Business contacts
Employees and staff members
Third parties connected to our customers
Any individual whose personal data we process

Your Data Controller

Farmploy Ltd is the Data Controller responsible for your personal data.

Company Details

Farmploy Ltd
Company Number: 16666853
Billingford Farms Cradle End
Ware
SG11 2ER
United Kingdom

Email: info@farmploy.com

If you have concerns regarding how your data is handled, you also have the right to contact the UK's supervisory authority:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

Legal Basis for Data Collection

Types of Personal Data We Collect

We may collect, use, store and transfer the following categories of personal data.

Profile and Identity Data

First name
Last name
Gender
Date of birth

Contact Data

Email address
Telephone number
Postal address

Marketing and Communications Data

Marketing preferences
Communication preferences
Consent records

Billing Data

Billing address
Cardholder name

Financial Data

Bank account information
Sort code
Account number

Transaction Data

Payment history
Purchase records
Subscription records

Technical Data

IP address
Browser type and version
Device information
Operating system
Time zone settings
Usage information

Customer Support Data

Feedback submissions
Survey responses
Customer service enquiries

Usage Data

Information about how you interact with:

Our website
Our products
Our services

Special Category Data

We do not intentionally collect:

Racial or ethnic origin
Religious beliefs
Political opinions
Trade union membership
Health information
Sexual orientation
Genetic or biometric data
Criminal conviction data

Legal Basis for Processing Personal Data

We only process your personal data where a lawful basis exists.

Consent

We may process your information where you have provided explicit consent, such as:

Signing up for newsletters
Opting into marketing communications

Contractual Necessity

We may process information necessary to:

Create and manage your account
Deliver our services
Fulfil contractual obligations

Legal Obligations

We may process information where required by law, including:

Fraud prevention
Regulatory compliance
Financial reporting obligations

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

Improving our services
Customer support
Security monitoring
Business administration

How We Use Your Personal Data

We only use your personal data when legally permitted to do so.

Examples include:

Creating and managing accounts
Providing Farmploy services
Responding to enquiries
Managing subscriptions and payments
Improving website performance
Ensuring platform security
Meeting legal obligations

Marketing Communications

If you create an account and choose to receive marketing communications, we may send you:

Product updates
Company news
Service announcements
Promotional offers

You may opt out of marketing communications at any time.

Changes in Purpose

We will only use your personal data for the purposes for which it was originally collected.

If we need to use your data for another compatible purpose, we will explain:

Why the new purpose is necessary
The legal basis for doing so

Where required by law, we will notify you before making such changes.

Your Rights

Under UK data protection law, you have the following rights.

Right to Be Informed

You have the right to know:

What personal data we collect
Why we collect it
How it is used
Who it is shared with
How long it is retained

Right of Access

You can request a copy of the personal data we hold about you.

Right to Rectification

You can request that inaccurate or incomplete information be corrected.

Right to Erasure

You can request that your personal data be deleted where:

It is no longer required
Consent has been withdrawn
Processing is unlawful

Certain legal obligations may prevent immediate deletion.

Right to Object

You may object to processing where:

Data is used for direct marketing
Processing is based on legitimate interests

Right to Restrict Processing

You may request that we limit processing where:

Accuracy is disputed
Processing is unlawful
Data is needed for legal claims

Right to Data Portability

You may request a copy of your personal data in a structured, commonly used and machine-readable format.

Exercising Your Rights

To exercise any of your rights, contact:

info@farmploy.com

Managing Your Account

You may delete your Farmploy account at any time.

Deleting your account will remove your account profile from our systems and associated software.

If you would like us to:

Correct information
Remove personal data
Review stored data

please contact us directly.

You are responsible for keeping your password secure and preventing unauthorised access to your account.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data.

These measures include:

Restricted staff access
Confidentiality obligations
Secure systems and infrastructure
Ongoing security monitoring

While we take reasonable steps to protect information, no method of internet transmission can be guaranteed to be completely secure.

If you believe your data has been compromised, please contact us immediately.

Marketing Preferences

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link included in marketing emails.

Please note that we may still send essential service-related communications.

Access Requests

You will not normally be charged for exercising your data protection rights.

However, we may refuse or charge a reasonable fee where requests are:

Excessive
Repetitive
Manifestly unfounded

We may request proof of identity before processing your request.

Sharing Personal Data

We may share your information with:

Service providers
Contractors
Professional advisers
Regulatory authorities
Business partners

All third parties are required to process your information securely and only for authorised purposes.

We may also disclose information:

To comply with legal obligations
To enforce our terms
During a business sale, merger or acquisition

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected.

We may retain information longer where:

A complaint exists
Legal proceedings are anticipated
Regulatory requirements apply

Age Restrictions

Farmploy services are intended for individuals aged 16 or older.

We do not knowingly collect personal data from children under the age of 16.

International Data Transfers

Your information may be processed or stored outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to ensure your data remains protected.

Changes to This Privacy Policy

We regularly review and update this Privacy Policy.

Any updates will be published on this page.

Current Version: 1 January 2026

Continued use of Farmploy services following updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Farmploy Ltd
Billingford Farms Cradle End
Ware
SG11 2ER
United Kingdom

Email: info@farmploy.com